What happens after you send it
- We get in touch on the number you gave us to confirm the visit and the time.
- If a photo would help, such as the model sticker, an error code or a leak, you can send it on WhatsApp once we're in touch.
- The technician finds the fault and tells you what the repair involves and what it costs before any work starts. You decide whether to go ahead.
What to write under "what's wrong"
A few words are enough, but the more the technician knows, the better prepared they arrive:
- What it's doing, or not doing: "not draining", "warm inside", "plates won't heat".
- Any error code or flashing light on the display, exactly as it shows.
- When it started, and whether anything happened just before, such as a power cut or a move.
- Any noise, smell or leak, and whether it trips the power at the DB board.
- The brand and model, if you know them. Not sure where to look? See how a repair works.
Not ready to book yet?
If you're not sure a repair is worth it, try our repair or replace check. For a few safe things to try first, see what to do when a washing machine won't drain, a fridge isn't cooling or an oven won't heat.
Where we come
Our technicians cover 14 areas across Johannesburg. Pick yours for local details.