Questions and answers

WhatsApp us or call 061 402 6299, or use the booking form. Tell us the appliance, what's wrong and your suburb.

Typically at your door within 60 minutes for same-day bookings. That's not a guarantee: traffic and the job before yours can move it.

Yes. Track your technician live: when they leave, you get a live tracking link on your phone.

Yes, someone needs to be there to let the technician in. If you live in a complex or estate, tell us about gate access when you book.

No call-out fee when we repair it. If no repair is done, a R500 call-out applies. How the call-out works.

Washing machines, fridges, freezers, dishwashers, stoves, ovens and tumble dryers, plus small appliances such as microwaves, air fryers and coffee machines, split and portable aircons, and heat pumps for hot water and pools. If it's something else, ask us.

The brands you find in South African homes, including Defy, KIC, Samsung, LG, Bosch, Whirlpool, Hisense, Smeg, AEG, Miele, Electrolux, Speed Queen, Siemens, Grundig, Hoover, Bennett Read, Kenwood, Panasonic, Sharp, Philips and Russell Hobbs. We're an independent repairer, not an agent of any brand.

An electrician deals with the supply: the wiring to the stove, the isolator and your distribution board. Faults inside the stove or oven, such as plates, elements, thermostats, switches and fans, are an appliance technician's job. If you're not sure which it is, book us and we'll tell you.

Start with the power: is the plug switched on, does something else work at that plug point, and has anything tripped at the DB board or the stove isolator? Then the simple things: a closed water tap, a blocked filter, a child lock, or an oven clock that needs setting after a power cut. If it still won't work, book a technician.

Usually because something tripped when the power came back, or the appliance's electronics need a reset. Check the DB board, switch the appliance off at the wall for a few minutes and on again, and set the clock on an oven that has one. If it's still dead, the surge may have damaged a part: book a technician.

Yes. When the power returns after load shedding, the surge can damage control boards, relays and motors. Switching appliances off at the wall during a power cut, and on again once the power is steady, protects them, and a surge-protected plug helps for a fridge or a washing machine. If one stopped after an outage, book a technician.

There's no fixed number: it depends on the make, how hard the appliance works and how well it's looked after. Rather than counting years, look at the repair in front of you. Small parts are worth replacing at almost any age; a big part on an old appliance is the case to weigh against a new one. Try our repair or replace check.

Johannesburg, Randburg, Sandton, Roodepoort, Midrand, Krugersdorp, Alberton, Germiston, Boksburg, Benoni, Bedfordview, Northcliff, Edenvale, Kempton Park. Technicians working across Johannesburg every day.

Ask us. Send your suburb on WhatsApp and we'll let you know.

We use them to arrange and carry out your repair, and for nothing else without your permission. See the privacy policy.

pink ideas repairs is a trading name of Pink Ideas (Pty) Ltd, a South African company. You can reach us on 061 402 6299 or repairs@pinkideas.co.za.